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After Sales

All our security products are of a high quality, and are designed to withstand the daily rigours of the trading environment. Many products, such as anti-sweep hooks and benefit denial devices, are simple but effective deterrents, and rarely require after sales care. Other, more sophisticated electronic equipment needs expert installation, and a guarantee that provides you with peace of mind; Detectag provides all of this and more.

Installation and Maintenance:
We act as agents for Shopguard, a leading manufacturer of Electronic Article Surveillance systems. Shopguard's equipment operates using radio frequencies and state-of-the-art digital signal processing. The systems have a self-tuning capability that allows them to test the environment periodically, and to adapt to any changes that might cause either false alarms or a failure of the system. With Shopguard's unique Comparative Tag Signal Recognition Software our systems provide a high level of operational reliability, making them much less prone to false alarms than previous generations of EAS systems. Our team of engineers have been specially trained in the installation and maintenance of these systems, so as to ensure that you derive maximum reliability and performance from your investment in these products.

Training:
All security products are easy to use, but training is essential for the efficient use of an EAS system. In particular, staff must learn to respond in the correct manner to an alarm-activation. Detectag will train your staff in the most efficient means possible.
This means that we train them in-store or centrally; depending on what you see as the most efficient arrangement of their time.
After Sales Service:
Detectag prides itself in supporting its customers with a comprehensive after sales service. Key features of this are:
  • Emergency Call out service with GUARANTEED response times.
  • A policy of never leaving our customers without a system in the event of damage or a fault.
  • A comprehensive staff training programme at time of installation.
  • Regular calls are made to ensure the system is operating satisfactorily and to address any issues your staff may have.
 

© Copyright Deetectag Securities Limited, 2010. All rights reserved.  1 Drummartin Road, Dundrum, Dublin 14, Ireland. Tel:  + 353 1 2818011 - Email: info@detectagsecurities.ie